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Workshop Report: Utilising best practice in ICT Design for All Teaching

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Design for All Research Group
Middlesex University
School of Computing Science
The Burroughs Hendon London
NW4 4BT
g.whitney@mdx.ac.uk/s.keith@mdx.ac.uk

In a celebration of best practice in Design for All in ICT training delegates from around Europe attended a workshop held at the Trent Park Campus, Middlesex University. The speakers revealed how they have engaged their students with the issues of designing interactive technologies to meet the needs of a diverse community. These included the development of a design toolkit, a practical project working with children with special needs, an e-learning project with older adults and a video of older people buying and using digital tv.

Picture: Welcome to Middlesex University
Dick Comley, Gill Whitney and Suzette Keith
declare the workshop open

Delegates explored how to bridge the knowledge gap between the student and successful Design for All practitioners. The presentations and the discussion sessions addressed issues such as the need to equip students with both theoretical and practical skills, the development of inter-personal skills to enable students to work with older and disabled people, the use of personas as a training tool and the use of learning outcomes to define how Design for All can be incorporated into ICT courses.

The workshop was organised by Gill Whitney and Suzette Keith with the assistance of Irena Kolar and Judy Wilson in her role as teaching and learning co-ordinator. The event was arranged as a part of the activities of the Design for All@eInclusion project, the European Design for All eAccessibility Network (EDeAN) and supported by funding from the Teaching and Learning project, Middlesex University. It was attended by nearly 50 delegates including members of the DfA@eInclusion and EDeAN project, members of other European projects: Accessible e-Learning Platform for Europe eTen (ALPE), NETIS and ICT Training for trainers (ICT4T), other UK teachers, trainers and researchers working on eInclusion as well as an interdisciplinary mix of staff and students from Middlesex University. Two group discussion sessions ensured that everyone had a chance to share and learn from the experiences of others.

Discussion Sessions Summary
There were two group discussion sessions lead by Judy Wilson, School of Computing Science, Teaching and Learning Co-ordinator, Middlesex University

Discussion 1: Student needs analysis: who and how?
The discussion session involved all the workshop attendees working in small groups to use the technique of persona development to identify and create a suitable persona for a prospective ICT student. This was used to help envisage their personal learning needs to enable them to progress their career and to utilise Design for All ideas and methodology. This session went well and enabled the participants to consider the learning gaps with respect to Design for All for students on a range of different ICT courses at different levels across the EU. The personas created in this session included a mature student who was undertaking a full MBA in Design for All (who needed information on the technical aspects as well as the business case), an International PhD student focusing on accessible tourism (who is motivated towards Design for All but has little previous experience) and a First year undergraduate programming student (who is very keen on technology and initially has little idea why he needs to know about older and disabled people).


Pictures: Delegates describe their student persona

Discussion 2: Developing knowledge and skills - what should the student know about design for all in ICT?
The groups from the morning session re-formed and discussed the requirements for Design for All knowledge and skills that `their’ student had. Each group identified four learning outcomes which could then be developed into real teaching material.

For example, one group proposed a module title: Opportunity from Diversity, and the learning outcomes:

At the end of this course you will be able to:
• Understand the breadth of human diversity.
• Articulate and promote the business, ethical and legal cases for inclusivity.
• Critically evaluate the impact of diversity on managing business activity.